Working with University Relations

Our Operations team manages administrative, financial and HR processes for the division, which encompass communications and marketing; government, corporate and community relations; and presidential initiatives. 

Operations support includes financial planning, budgeting and monitoring; project scheduling and management; talent recruitment and other human resources needs; and administrative support for University Relations staff, initiatives, presentations and events. 

We work cross-functionally and collaboratively with many other offices at Stevens, most notably the Office of the President, but also the divisions of Finance, Human Resources, Information Technology, Facilities and Campus Operations and Development and Alumni Engagement. The team develops and supports strategies, initiatives and policies that ensure the division runs smoothly and effectively.  

How to Work with University Relations

University Relations collaborates with many university partners on projects that impact enrollment, institutional reputation and alumni engagement, among others, both for internal and external audiences. We work to streamline the process for other university units to request information and assistance from University Relations. All project and information needs are submitted through an initial request form. Depending on the requested needs and information provided, a meeting may be held with the requestor and the appropriate University Relations team members to work through specific details. 

All requests will be monitored using an internal project management system, which serves to keep the requestor updated. If the requested work is not something University Relations can undertake, recommendations for external vendors will be provided.  

Campus in the spring, looking up Wittpenn walk

Request a Project

University Relations welcomes project inquiries from our partners throughout the university. We will review each request and determine if we can take on the project or your project needs would be better served by working with one of our trusted external partners.

Meet the Operations Team

A headshot of Mercedes McKay, our AVP for Operations & Deputy Chief of StaffMercedes McKay
AVP for Operations & Deputy Chief of Staff


A headshot of Meagen Henning, our Operations ManagerMeagen Henning
Operations Manager


A headshot of Zulejha Osmani, our Administrative AssistantZulejha Osmani Etemi
Executive Assistant


Phyllis RuizPhyllis Ruiz
Executive Assistant to the President