Stevens Student Health Services is an acute health care facility that offers professional services to the Stevens student. These services include health promotion and disease prevention, care during acute and chronic phases of illness, and referrals to outside providers when appropriate. Our main focus is to improve and maintain physical wellness and productivity.

The Student Health Services staff members recognize the basic human rights of all patients who seek treatment. Students will be treated with respect, consideration, and confidentiality.

Update on Stevens Student Health Insurance Coverage

NGL/Wellfleet COVID-19 Procedures for International Students
March 23, 2020

International Accommodations

1. NGL/Wellfleet has lifted the exclusion prohibiting medical visits while students are in their home country.

  • NGL/Wellfleet will cover your visits while you’re in your home country with the same in-network cost-share that you experience in the U.S.
  • Enrolled students whose schools have transitioned to online learning will continue to be eligible under the plan.

 2. NGL/Wellfleet has removed the non-emergency treatment exclusion for students seeking care while overseas.

  • This means medically necessary treatment will be covered at the in-network level of benefits subject to any in-network deductible, coinsurance and co-payments.

3. NGL/Wellfleet has enabled students to file claims electronically while in their home country.

  • If you receive treatment, please submit a completed claim form along with a copy of the bill to Wellfleet.
  • Claims forms are located at  scroll to the forms page.

4. NGL/Wellfleet is committed to assisting students around the globe using On Call International Global Assistance Program.

  • NGL/Wellfleet offers 24/7 emergency medical and travel assistance services, emergency evacuation and repatriation, and other travel assistance services.
  • The Global Assistance Program (GAP) is supplemental to the Student Insurance Plan. The GAP provides access to a 24-hour worldwide assistance network, On Call International, for emergency assistance anywhere in the world. Simply call the assistance center at 1-855-226-7915 (toll-free) or collect at 1-603-952-2045. The multi-lingual staff will answer your call and immediately provide reliable, professional and thorough assistance.

5. Wellfleet is assisting students in need of general medical care with virtual options.

  • Telehealth visits will also be covered in the same manner as an in-person visit, so members can conduct a Doctor’s appointment from the comfort of their home. Contact your providers office to determine if this is a service they will provide.

Will my insurance cover Coronavirus testing?

NGL will cover student member costs for COVID-19 testing (including ER, telemedicine, urgent care, and office visits) similar to a preventive benefit for fully insured plans, waiving co-pays, deductibles, and co-insurance for customers when treated by in-network or out of network providers. 

If student members need treatment for the Coronavirus, coverage is based on their plan benefits. Coronavirus immunization is not yet available.

My campus and/or Student Health Center is closed. Where can I go to get tested or treatment for COVID-19?

For student members who are typically required to report to their Student Health Center for care or referrals, this requirement is waived. They can seek testing or treatment for the Coronavirus at any local medical facility. This includes emergency room, urgent care, and office visits. There is no need for referral and there will not be any applicable out-of-pocket fees for testing.

If student members need treatment for the Coronavirus, coverage is based on their plan benefits.

How can I find out about what my insurance covers?

Your plan information can be found by logging into your NGL Account or call NGL at 800-756-3702. 

#1 Behavior to Keep you Healthy During Cold and Flu Season

A Simple Secret: You Need Soap, Water and 20 Seconds

The single most important thing you can do to keep from getting sick and to stop the spread of disease-causing germs is to wash your hands – often. All it takes is soap and water, 20 seconds of scrubbing hands and wrists, and then a good rinse. All of this while singing “Happy Birthday” in your head!

Handwashing takes on special significance during the winter months when infectious diseases such as the flu are in season. (If you haven’t done so already, consider getting a flu shot). You can protect your health also by getting plenty of sleep, exercising, eating nutritious foods and drinking plenty of fluids. Also, remember to cover your mouth when coughing or sneezing and DO NOT TOUCH your eyes or nose! Cover your mouth and nose with a tissue when you cough or sneeze, and then wash your hands. If you do not have access to water and soap, use an alcohol-based hand cleaner. If you do not have a tissue, cough or sneeze into your elbow or shoulder instead of your hands.

Student Health Services Location 

Student Health Services is located in the Student Wellness Center.

Student Health Services Hours

Monday: 9am - 4pm
Tuesday: 9am - 4pm
Wednesday: 9am - 4pm
Thursday: 9am - 7pm
Friday: 9am - 4pm

Clinician Hours

Monday: 10am - 4pm
Tuesday: 10am - 4pm
Wednesday: 10am -4pm
Thursday: 1pm - 7pm
Friday: 10am - 4pm

Contact Information

Maggie Cunning, BA, RN-C, Director of  Student Health Services

Alyssa Lugtu, BSN, RN, Registered Nurse

Vanessa Benitez, CMA, Medical Administrative Assistant 

Or Email: [email protected] (Email responded to during regular Student Health Services hours)

For on-campus emergencies when Student Health Services is closed, contact Campus Police directly at 201.216.3911 or your RA (Resident Assistant). In the case of an off-campus emergency, please contact Hoboken Police at 911.

Stevens is committed to creating a safe, healthy and flexible university and campus environment. Accordingly, due to various uncertainties generated by the COVID-19 pandemic, this information is subject to change and Stevens reserves the right to modify its programming, services and facilities as part of its ongoing efforts to maintain its educational activities and support the well-being of all members of the Stevens community.