Business Process Management and Service Innovation Certificate
Program Details
Degree
CertificateDepartment
School of Business Graduate ProgramAvailable
On campusBusiness process management addresses the analysis, design, implementation and improvement of enterprise processes. The use of business process automation technology promises significant efficiency gains for organizations through the automated coordination of activities, allocation of tasks to process participants and the integration of applications. Demand for better process management is driven by opportunities related to ongoing process performance improvement, process outsourcing/offshoring and the interest in process standards.
This certificate addresses the needs of practitioners engaged in, or considering initiatives for, process improvement, and covers topics relevant to business representatives involved in process analysis projects, IT staff involved in process automation efforts and executives involved in strategic process improvement initiatives. The program is also suitable for IT organizations with BPM tool offerings and provides business-level education for sales-force personnel, technical staff, and consultants.
The following courses are required for the certificate:
MIS 690 Supply Chain Management & Strategy
MIS 710 Business Process Innovation & Management
MIS 712 Advanced Business Process Management
MIS 714 Service Innovation
If desired, the above courses can be applied toward a full graduate degree from the School of Business, such as the master's in Information Systems or the MBA.