Mission Statement
The Student Enrollment Services Hub empowers Stevens students by providing personalized, accessible and seamless support for student records, enrollment assistance, billing, financial aid and related enrollment services. Through collaboration, expertise and a student–centered approach, we help students navigate their Stevens journey with confidence from enrollment through graduation. By removing administrative barriers, providing timely and accurate information and delivering responsive, coordinated support, we create a seamless student experience that promotes student success, strengthens retention and persistence and contributes to timely graduation outcomes.
Our team is here to help you navigate university processes and connect you with the resources you need for success.
Frequently Asked Questions
Overview and Background
What is the Student Enrollment Services Hub?
Student-facing functions in financial aid, student accounts and student records will be part of the Student Enrollment Services Hub. Leadership and staff within enrollment management, finance and academics will shape the specific structure and services provided as planning continues. Students will be able to receive support for student records, financial aid questions and guidance, and payment and student account support.
Why is Stevens establishing the Student Enrollment Services Hub?
With student-centricity as a core value, establishing the Student Enrollment Services Hub provides an opportunity to centralize processes and streamline a student’s experience as they navigate their Stevens’ journey. A dedicated, cross-functional office provides the infrastructure, leadership and visibility needed to deliver efficient and thorough student support for greater student satisfaction and success. This is a strategic priority aligned with our mission and strategic plan goals.
Which students will the Hub support?
The Hub will primarily serve all current and enrolled undergraduate and graduate students, regardless of learning modality (on campus or online).
Which division will manage the Hub?
The Hub will report to the Division of Enrollment Management, while working in partnership with other offices on campus.
What happens to the Financial Aid, Student Accounts and Registrar offices?
The Offices of Financial Aid, Student Accounts and Registrar will remain in their current divisions and will be focused on personalized advising and behind-the-scenes support, operations and systems management for students and the new Hub. The Hub will partner closely with these offices to escalate matters to knowledge experts within these offices and cultivate strategies for process improvements that result in high quality experiences for our students.
When will the Hub officially launch?
The Hub is anticipated to open in late August 2026, to be fully available to support students starting in the Fall 2026 semester.
Why Should I Visit the Hub?
One place for answers: Get support for student records, billing and financial aid — all in one visit
Save time: No more searching for the right office — we’ll guide you or connect you quickly
Personalized support: Speak with a real person who can help you understand your situation
Problem solving: We don’t just answer questions — we help resolve issues
Seamless experience: We coordinate with offices across campus so you don’t have to
How Can the Hub Help Me?
Student Records (Registrar)
Assistance with various student record requests and registrar services
Transcripts, diploma request, enrollment verifications and certifications
Help students navigate registration-related processes and connect with appropriate academic advising resources
Billing & Payments (Student Accounts)
Understanding your bill, tuition and fees
Payments, payment plans and due dates
Account balances, refunds and other account services
Financial Aid
FAFSA and financial aid support
Understanding aid eligibility and award offers
Loans, financing options and appeals
For a detailed list of services and support options, visit our Hub Services and Support page.