Frequently Asked Questions
What is the Office of Student Enrollment Services?
Student-facing functions in financial aid, student accounts and registration will be part of the Office of Student Enrollment Services. Leadership and staff within enrollment management, finance and academics will shape the specific structure and services provided as planning continues. Students will be able to receive support for registration and academic records, financial aid questions and guidance, and payment and student account support.
Why is Stevens establishing an Office of Student Enrollment Services?
With student-centricity as a core value, establishing an Office of Student Enrollment Services and a student enrollment services center provides an opportunity to centralize processes and streamline a student’s experience as they navigate their Stevens’ journey. A dedicated, cross-functional office provides the infrastructure, leadership and visibility needed to deliver efficient and thorough student support for greater student satisfaction and success. This is a strategic priority aligned with our mission and strategic plan goals.
Which students will the office and center support?
The office and center will primarily serve all current and enrolled undergraduate and graduate students, regardless of learning modality (on campus or online).
Which division will manage the new office and center?
The office and center will report to the Division of Enrollment Management, while working in partnership with other offices on campus.
What happens to the Financial Aid, Student Accounts and Registrar offices?
The Offices of Financial Aid, Student Accounts and Registrar will remain in their current divisions and will be focused on personalized advising and behind-the-scenes support, operations and systems management for students and the new office and center. The office and center will partner closely with these offices to escalate matters to knowledge experts within these offices and cultivate strategies for process improvements that result in high quality experiences for our students.
When will the student enrollment services center officially launch?
The center is anticipated to open in late August 2026, to be fully available to support students starting in the Fall 2026 semester.
How can the Stevens community get involved?
Current Stevens students, faculty and staff are encouraged to complete the Student Enrollment Services Center survey that was shared in the February announcement to provide feedback and inform our planning. Additional opportunities to provide feedback may become available leading up to the launch in late August 2026.