Contact Us & Advising Hours

Inquiries & Request Submissions:

Email Assistance

Available Monday - Friday, 9AM-5PM

Email To: [email protected]

Phone Assistance

Available Monday - Friday, 9AM-5PM


Request Submissions

Email To: [email protected]

Current Students may submit via the ISSS Intranet Site

Document Collection:

Electronic I-20 Retrieval for F-1 Students:

DHS allows DSOs to electronically send I-20s to student email addresses in SEVIS. If requested, your new I-20 will be attached as a PDF. Please be sure to print out your I-20 in color and sign and date your I-20 in the "Student Attestation" section on page 1. The printed I-20 becomes your physical copy for I-20 official use. These I-20s are used in the same way as previously issued I-20s. ISSS is unable to print I-20s that have been previously emailed to students.

In-Person Document Pick-Up:

The ISSS Office is located on the 9th Floor of Howe Center and is open from 10:00AM-4:00PM for document pick up. A valid photo ID is required when collecting documents from the ISSS Office. ISSS is not authorized to provide documents to 3rd parties.

*Front Desk Zoom Assistance has ended effective December 1, 2022*

ISSS Advising Hours

ISSS Advising Hours are meant for continuing students at Stevens and alumni on OPT/STEM OPT and J-1 Exchange Visitors with complex immigration issues or questions. ISSS Advisors can discuss a number of issues with students and scholars, including immigration regulations, Stevens’ policies, and resources to assist.

Advising Topics

  • Some example topics include the following: 

  • Travel or visa related questions

  • CPT/OPT employment questions

  • Academic reduced course load

  • Leave of Absence

If you have sent a message to [email protected] or [email protected], you should wait until the ISSS Office addresses your question/concern and reviews your application. New students who have not yet arrived at Stevens to start their program should contact [email protected] with any questions they may have. 

ISSS offers the following Advising Hours availabilities:

Virtual Advising Hours via Zoom on Mondays (2:00PM - 4:00PM) and Thursdays (12:00PM - 2:00PM).

* Advising sessions on Zoom will not be available on Thurs, June 8 due the school wide staff training and you can join us on Zoom Tuesday, June 6 from 12:00pm-2:00pm instead.

** In person advising session will commence in the beginning of Fall 2023 term. Contact us by sending a message to [email protected] and/or our phone assistance (201-216-5189).

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