Contact Us & Advising Hours
Inquiries & Request Submissions:
Immigration Inquiry Email Assistance | Available Monday - Friday, 9AM-5PM Email To: [email protected] |
ISSS Student Portal Email Assistance (login or request submission assistance) | Current Student Okta Issues: Please contact IT User Services Graduated Student Password Reset: Please email [email protected] Request submission questions: Please email [email protected]. |
Phone Assistance | Available Monday - Friday, 9AM-5PM 201-216-5189 |
Request Submissions | All F-1 Requests should be submitted via the ISSS Student Portal. J-1 Scholars may submit requests using the ISSS Intranet Page. |
Document Collection:
Electronic I-20 Retrieval for F-1 Students: | DHS allows DSOs to electronically send I-20s to student email addresses in SEVIS. If requested, your new I-20 will be attached as a PDF. Please be sure to print out your I-20 in color and sign and date your I-20 in the "Student Attestation" section on page 1. The printed I-20 becomes your physical copy for I-20 official use. These I-20s are used in the same way as previously issued I-20s. ISSS is unable to print I-20s that have been previously emailed to students. |
In-Person Document Pick-Up: | The ISSS Office is located on the 9th Floor of Howe Center and is open from 10:00AM-4:00PM for document pick up. A valid photo ID is required when collecting documents from the ISSS Office. ISSS is not authorized to provide documents to 3rd parties. |
*Front Desk Zoom Assistance has ended effective December 1, 2022*
ISSS Advising Hours
ISSS Advising Hours are meant for continuing students at Stevens and alumni on OPT/STEM OPT and J-1 Exchange Visitors with complex immigration issues or questions. ISSS Advisors can discuss a number of issues with students and scholars, including immigration regulations, Stevens’ policies, and resources to assist.
Advising Topics
Some example topics include the following:
Travel or visa related questions
CPT/OPT employment questions
Academic reduced course load
Leave of Absence
If you have sent a message to [email protected] or [email protected], you should wait until the ISSS Office addresses your question/concern and reviews your application. New students who have not yet arrived at Stevens to start their program should contact [email protected] with any questions they may have.
ISSS offers the following Advising Hours availabilities:
Virtual Advising Hours via Zoom on Mondays (2:00PM - 4:00PM) and Thursdays (12:00PM - 2:00PM).