Contact Us & Advising Hours
Inquiries & Request Submissions:
Phone Assistance | Available Monday - Friday, 9AM-5PM 201-216-5189 |
Immigration Inquiry Email Assistance | Available Monday - Friday, 9AM-5PM Email To: [email protected] |
ISSS Student Portal Email Assistance (login or request submission assistance) | Current Student Okta Issues: Please contact IT User Services Graduated Student Email Update/Password Reset Inquiry: [email protected] |
Request Submissions | All F-1 Requests should be submitted via the ISSS Student Portal. J-1 Scholars may submit requests using the ISSS Hub Page. |
Document Collection:
Electronic I-20 Retrieval for F-1 Students: | DHS allows DSOs to electronically send I-20s to student email addresses in SEVIS. If requested, your new I-20 will be attached as a PDF. Please be sure to print out your I-20 in color and sign and date your I-20 in the "Student Attestation" section on page 1. The printed I-20 becomes your physical copy for I-20 official use. These I-20s are used in the same way as previously issued I-20s. ISSS is unable to print I-20s that have been previously emailed to students. |
In-Person Document Pick-Up: | The ISSS Office is located on the 9th Floor of Howe Center and is open from 10:00AM-4:00PM for document pick up. A valid photo ID is required when collecting documents from the ISSS Office. ISSS is not authorized to provide documents to 3rd parties. |
ISSS Advising Hours
ISSS Advising Hours are meant for continuing students at Stevens and alumni on OPT/STEM OPT and J-1 Exchange Visitors with complex immigration issues or questions. ISSS Advisors can discuss a number of issues with students and scholars, including immigration regulations, Stevens’ policies, and resources to assist.
Advising Topics
Travel, visa and re-entering the US
CPT/OPT/STEM Extension Employment
Change of Status etc.
Reduced course load (academic, etc.)
I-20 expiration
Leave of Absence
IMPORTANT!
If you have sent a message to [email protected] or [email protected], you should wait until the ISSS Office addresses your question/concern and reviews your application. New students who have not yet arrived at Stevens to start their program should contact [email protected] with any questions they may have.
ISSS offers the following Advising Hours availabilities:
In-Person Advising Hour is available on MONDAYS (12:00PM - 2:00PM).
Virtual Advising Hours on Zoom are available on TUESDAYS (12:00PM - 2:00PM), THURSDAYS (12:00PM - 2:00PM), & FRIDAYS (11:00AM - 1:00PM).
Meet an ISSS Advisor In Person
Meet an ISSS Advisor In Person at Howe Center
The ISSS Office is located on the 9th Floor of Howe Center. When you arrive on the 9th Floor of the Howe Center:
Check-in with the ISSS Front Desk team and wait until you are called by an ISSS Advisor.
Picking up documents and checking on the status of submitted applications should be confirmed with the ISSS Front Desk team only!
If you have already sent a message to [email protected] and/or submitted a request through ISSS Portal, you will be advised to wait for a response back from the ISSS Team.
In-Person Advising Hours Schedule
JANUARY:
Monday, January 5, 2026: Virtual Advising Hours Available; refer to the Virtual Advising Hours section for details*
Monday, January 12, 2026: 12:00PM-2:00PM
Monday, January 19, 2026: School Closed, No Advising Hours**
Monday, January 26, 2026: 12:00PM-2:00PM
*In-Person Advising Hours will be replaced with Virtual Advising Hours on Monday, January 5, 2026, due to construction work at the Howe Center.
**In-Person Advising Hours will NOT be available on Monday, January 19, 2026, as the school will be closed in observance of Martin Luther King Jr. Day.
Meet an ISSS Advisor via Zoom (Virtual)
Meet an ISSS Advisor via Zoom (Virtual)
The ISSS Advising Team is available to meet with you virtually during designated times. No need to schedule an appointment, simply join via Zoom! Picking up documents and checking on the status of submitted applications should be confirmed with the ISSS Front Desk team only.
When you join a virtual meeting with ISSS Advisors, please note that:
Be placed in a Zoom waiting room area until an ISSS Advisor admits you.
Wait times are in some instances between 10-25 minutes depending on the volume students joining in at the same. Please be patient!
Have in hand and provide your CWID number or SEVIS ID
Meet for a quick advising conversation for up to 5-10 minutes per student/visitor.
If you have a complex immigration case, ISSS Advisor may suggest reaching out to ISSS Office and setting up a separate meeting if that would be necessary.
Meeting ID: 993 5354 7682
Virtual Advising Hours Schedule
JANUARY:
Thursday, January 1, 2026: New Year's Day, School Closed, No Virtual Advising*
Friday, January 2, 2026: School Closed, No Virtual Advising*
Monday, January 5, 2026: 12:00PM-2:00PM**
Tuesday, January 6, 2026: 12:00PM-2:00PM
Thursday, January 8, 2026: 12:00PM-2:00PM
Friday, January 9, 2026: 11:00AM-1:00PM
Tuesday, January 13, 2026: 12:00PM-2:00PM
Thursday, January 15, 2026: 12:00PM-2:00PM
Friday, January 16, 2026: 11:00AM-1:00PM
Tuesday, January 20, 2026: 12:00PM-2:00PM
Thursday, January 22, 2026: 12:00PM-2:00PM
Friday, January 23, 2026: 11:00AM-1:00PM
Tuesday, January 27, 2026: 12:00PM-2:00PM
Thursday, January 29, 2026: 12:00PM-2:00PM
Friday, January 30, 2026: 11:00AM-1:00PM
*Virtual Advising Hours will NOT be available on Thursday, January 1, and Friday, January 2 , 2026, due the Winter Recess.
**In-Person Advising Hours replaced with Virtual Advising Hours on Monday, January 5, 2026, due to construction work at the Howe Center.