Contact Us & Advising Hours

Inquiries & Request Submissions:

Immigration Inquiry Email Assistance

Available Monday - Friday, 9AM-5PM

Email To: [email protected]

ISSS Student Portal Email Assistance (login or request submission assistance)

Current Student Okta Issues: Please contact IT User Services

Graduated Student Password Reset: Please email [email protected]

Request submission questions: Please email [email protected].

Phone Assistance

Available Monday - Friday, 9AM-5PM


Request Submissions

All F-1 Requests should be submitted via the ISSS Student Portal.

J-1 Scholars may submit requests using the ISSS Intranet Page.

Document Collection:

Electronic I-20 Retrieval for F-1 Students:

DHS allows DSOs to electronically send I-20s to student email addresses in SEVIS. If requested, your new I-20 will be attached as a PDF. Please be sure to print out your I-20 in color and sign and date your I-20 in the "Student Attestation" section on page 1. The printed I-20 becomes your physical copy for I-20 official use. These I-20s are used in the same way as previously issued I-20s. ISSS is unable to print I-20s that have been previously emailed to students.

In-Person Document Pick-Up:

The ISSS Office is located on the 9th Floor of Howe Center and is open from 10:00AM-4:00PM for document pick up. A valid photo ID is required when collecting documents from the ISSS Office. ISSS is not authorized to provide documents to 3rd parties.

*Front Desk Zoom Assistance has ended effective December 1, 2022*

ISSS Advising Hours

ISSS Advising Hours are meant for continuing students at Stevens and alumni on OPT/STEM OPT and J-1 Exchange Visitors with complex immigration issues or questions. ISSS Advisors can discuss a number of issues with students and scholars, including immigration regulations, Stevens’ policies, and resources to assist.

Advising Topics

  • Travel, visa and re-entering the US

  • CPT/OPT/STEM Extension Employment

  • Change of Status etc.

  • Reduced course load (academic, etc.)

  • I-20 expiration

  • Leave of Absence


If you have sent a message to [email protected] or [email protected], you should wait until the ISSS Office addresses your question/concern and reviews your application. New students who have not yet arrived at Stevens to start their program should contact [email protected] with any questions they may have.

ISSS offers the following Advising Hours availabilities:

Virtual Advising Hours on Zoom
are available on TUESDAYS (12:00PM - 2:00PM) & Thursdays (12:00PM - 2:00PM).