IT Support

Contact Client Support Services

Stevens Support Portal, Attila Chat, E-mail & Phone  
Stevens Support Portal & Attila Chat: support.stevens.edu 
Email: [email protected] 
Phone: 201-216-5500 or 201-380-6599 

In-Person Support – Technology Resource and Assistance Center (TRAC)*
Visit TRAC (located outside of the Library entrance) for walk-in or remote support: 
Monday through Thursday 8 a.m. – 8 p.m.
Friday 8 a.m. - 7:30 p.m.
Saturday 10 a.m. - 2 p.m.
Sunday 12 - 4 p.m.

*Winter Break Hours
During the Break, 24/7 phone support will be available by calling 201-216-5500.
Saturday, December 20 - Sunday, January 4 | CLOSED
Monday, January 5 - Friday, January 9 | 9:00 AM to 5:00 PM (in-person support)
Saturday, January 10 - Sunday, January 11 | CLOSED
Monday, January 12 - Friday, January 16 | 9:00 AM to 5:00 PM (in-person support)
Saturday, January 17 - Monday, January 19 | CLOSED
*TRAC will resume normal operations on Tuesday, January 20 for the Spring semester.

Classroom Support
In-Person Classroom Emergency Response: Monday – Friday, 8 a.m. – 5 p.m. 

The fastest way to receive information and classroom technology support is by scanning the QR codes located in all classrooms on campus:
The Black QR code provides users with information about the classroom.
The Red QR code will connect users directly with classroom support. 

After Hours 
Requests received outside of the above hours will be processed at the start of the next business day.