IT Support

Contact Client Support Services

Stevens Support Portal, Attila Chat, E-mail & Phone  
Stevens Support Portal & Attila Chat: support.stevens.edu 
Email: [email protected] 
Phone: 201-216-5500 or 201-380-6599 

In-Person Support – Technology Resource and Assistance Center (TRAC)*
Visit TRAC (located outside of the Library entrance) for walk-in or remote support: 
Summer Hours - through Monday, August 31
Monday through Friday | 9 am to 5 pm
Saturday and Sunday | Closed
Fall Hours - begin on Tuesday, September 1
Monday through Thursday 8 am – 8 pm
Friday 8 am - 7 pm
Saturday 10 am - 2 pm
Sunday 12 - 4 pm
*Labor Day Weekend Hours
Saturday, September 5 | 10 am to 2pm
Sunday, September 6 | 12 pm to 2 pm
Monday, September 7 | Closed
Tuesday, September 8 | Normal Fall hours resume

From Monday, June 8, 2026 – Friday, August 21, 2026 the TRAC physical location will be open for walk-in or remote support Monday – Friday from 9 am to 5 pm.

Classroom Support
In-Person Classroom Emergency Response: Monday – Friday, 8 am – 5 pm 

The fastest way to receive information and classroom technology support is by scanning the QR codes located in all classrooms on campus:
The Black QR code provides users with information about the classroom.
The Red QR code will connect users directly with classroom support. 

After Hours 
Requests received outside of the above hours will be processed at the start of the next business day.