- PhD (2012) University of Waterloo (Computer Science)
- MS (2006) University of Waterloo (Combinatorics and Optimization)
Business Analytics, Operations Management
- Andrade, R.; Moazeni, S.; Ramirez-Marquez, J. (2020). A systems perspective on contact centers and customer service reliability modeling. Systems Engineering (2 ed., vol. 23, pp. 221-236).