Tuition Refund Information
Direct Deposit Refunds Are Here!
Students eligible to receive a refund will receive an email from Chase Payments advising them to accept the refund.
Students will be asked to create their profile, record the refund delivery method, and update their bank account details for refunds through a secured JP Morgan portal. Please note after 3 days the email will no longer be valid and a check will be issued to the student's US address.
**We have included a sample notification from Chase Payments.
Parent Borrowers eligible to receive a refund will receive a check to the address on the loan application. If the parent-borrower indicates that the Federal Direct Parent PLUS Loan credit balance can be issued to the student, it will be refunded to the student.
Tuition Refund Information
You can add any US checking or savings account to receive the direct deposit. Creating your profile with Chase Payments is only to facilitate recording your refund delivery method and the bank account details to transfer the funds.
ACH (electronic) deposits typically take from 1-3 business days after you have accepted the refund on the Chase portal.
Stevens is requiring direct deposit as the method of delivery for all student refunds. Students who do not accept the direct deposit within 3 days will have a check mailed to their US address in the below order:
Please note that all checks are mailed through USPS and may take up to 3 weeks for delivery.
Parent Plus Loan borrowers who elected to have eligible credit balances sent to them will receive a check to the address on the loan application.
Refund of Credit Balances
Student refunds are based on a student's current account balance. Refunds will be issued after the last day of add/drop. Students with a Payment Plan and a resulting student account credit balance, will not receive a refund until their account is paid in full. We recommend that students with an excess amount on a scheduled payment plan contact Nelnet for a budget adjustment. The Office of Student Accounts will issue refunds to all students for payment amounts received in excess of the amounts due to Stevens. Excess payments made by third parties or outside organizations shall be refunded in accordance with the direction of that organization. This policy applies to all Stevens students and their accounts with Stevens.
Refunds will be issued no later than the time period required by law and regulations. No cash refunds will be provided. Refunds will not be issued to anyone other than the student, parent borrower, or their corporate sponsor (if applicable). Returned refunds shall be subject to the State of New Jersey's unclaimed property law and turned over to the State of New Jersey as required.
Return of Title IV Funds Information
Please visit the Office of Financial Aid's Financial Aid Refund Policy: Title IV Recipients for refund calculations for students receiving Title IV financial aid who completely withdraw from Stevens.
Charge Adjustment Schedule
View the Charge Adjustment Schedule
Student Refund Forms
Refunds from Title IV funds are automatically processed based on federal regulations and do not require this form. If you made a payment on your student account that has generated a credit balance and would like a refund please fill out and submit the Student Refund Check Request form
International students no longer residing in the United States, please fill out and submit the International Student Refund Request Form (pdf).
If a refund check has been issued to you over 2 weeks ago and you have not received it please fill out and submit the Refund Check Reissue Request form
For students needing additional assistance, please contact the Office of Student Accounts at [email protected].