Contact Client Support Services

Winter Break Hours
12/23/23 – 01/01/2024 and 01/15/2024 TRAC will be closed. 
01/02/2024 – 01/12/2024 and 01/16/2024 TRAC will be open from 9 a.m. – 5 p.m. for in-person support.
24/7 phone support will be available by calling 201-380-6599 during the Winter Break. 

TRAC will resume normal operations (listed below) starting the first day of Spring 2024 on 01/17/2024.

Stevens Support Portal, Attila Chat, E-mail & Phone  
Stevens Support Portal & Attila Chat: support.stevens.edu 
Email: [email protected] 
Phone: 201-380-6599 

In-Person Support
Visit TRAC (located outside of the library entrance) is available for walk-in support:  
Monday through Friday 8 a.m. – 5 p.m.
Saturday 10 a.m. – 2 p.m.
Sunday 12 – 4 p.m.

Classroom Support
QR codes are located in all classrooms on campus:
The Black QR code provides users with information about the classroom.
The Red QR code will connect users directly with classroom support.

Remote Support Response Hours
Our OneIT team can assist you remotely and is available for on-demand classroom support, in addition to the TRAC hours during the following times:   
Monday – Thursday from 8 a.m. – 8 p.m.   
Friday from 8 a.m. – 7 p.m.  

After Hours 
Requests received outside of the above hours will be processed at the start of the next business day.