IT Support

Contact Client Support Services

Stevens Support Portal, Attila Chat, E-mail & Phone  
Stevens Support Portal & Attila Chat: support.stevens.edu 
Email: [email protected] 
Phone: 201-216-5500 or 201-380-6599 

In-Person Support – Technology Resource and Assistance Center (TRAC)*
Visit TRAC (located outside of the Library entrance) for walk-in or remote support: 

*Finals Hours
Monday, May 4 through Thursday, May 7 | 8 am to 8 pm
Friday , May 8 | 8 am to 7 pm
Saturday, May 9 | 10 am to 2 pm
Sunday, May 10 | 12 pm to 4 pm
Monday, May 11 through Thursday May 14 | 8 am to 8 pm
Friday, May 15 | 8 am to 7 pm

*Summer Hours
The TRAC summer hours schedule will begin Saturday, May 16th. The summer schedule is as follows:
Monday through Friday | 9 am to 5 pm
Saturday and Sunday | Closed

Please note that the TRAC physical location will be closed during abatement work in the Library from Wednesday, May 20, 2026 – Sunday, June 7, 2026 but will offer virtual support Monday – Friday from 9 am to 5 pm.

From Monday, June 8, 2026 – Friday, August 21, 2026 the TRAC physical location will be open for walk-in or remote support Monday – Friday from 9 am to 5 pm.

Classroom Support
In-Person Classroom Emergency Response: Monday – Friday, 8 a.m. – 5 p.m. 

The fastest way to receive information and classroom technology support is by scanning the QR codes located in all classrooms on campus:
The Black QR code provides users with information about the classroom.
The Red QR code will connect users directly with classroom support. 

After Hours 
Requests received outside of the above hours will be processed at the start of the next business day.