Business process management addresses the analysis, design, implementation and improvement of enterprise processes. The use of business process automation technology promises significant efficiency gains for organizations through the automated coordination of activities, allocation of tasks to process participants and the integration of applications. Demand for better process management is driven by opportunities related to ongoing process performance improvement, process outsourcing/offshoring and the interest in process standards.
This certificate addresses the needs of practitioners engaged in, or considering initiatives for, process improvement, and covers topics relevant to business representatives involved in process analysis projects, IT staff involved in process automation efforts and executives involved in strategic process improvement initiatives. The program is also suitable for IT organizations with BPM tool offerings and provides business-level education for sales-force personnel, technical staff, and consultants.
The following courses are required for the certificate:
- MIS 690 Supply Chain Management & Strategy
- MIS 710 Business Process Innovation & Management
- MIS 712 Advanced Business Process Management
- MIS 714 Service Innovation