August 21, 2019 5:30 pm

Stevens Operations Update: eBilling Available

Please note these important operations updates:

  • eBilling is now accessible. Students and their authorized users may now view their account activity and make online payments by e-check and credit card. You can access the eBilling portal through myStevens homepage or www.stevens.edu/studentebilling. The tuition payment deadline is Monday, August 26, 2019.
  • For the current pay period beginning this past Monday, August 19, all hourly employees should resume entering their hours in Workday. For questions call the Payroll Office at 201-216-5150.
  • If you have previously scheduled an on-campus space reservation for the week of August 26, contact the Office of University Events at 201-216-3563 to confirm your booking.
  • All campus work orders that require the attention of the Division of Facilities and Campus Operations should be called in to 201-216-5275.
  • A new on-campus WiFi network, “Skyline,” has been deployed for student, faculty and staff use. Stevens account credentials will be required to access this network. Please see this morning’s message for details.
  • Classes will begin Monday, August 26.

We will continue to update you as things develop.


August 21, 2019 1:00 pm

New WiFI Network Available

We are pleased to let you know that we have deployed a new WiFi network named “Skyline” to the campus for students, faculty and staff. Your computer should see the Skyline network when it is enabled, and you will be able to connect to it using your Stevens username and password. If you have not yet successfully reset your Stevens account password, you will need to do so before using the Skyline network. You must also ensure you have updated your operating system, installed patches and installed the most up-to-date virus protection before connecting.

As always, it is imperative for your safety, as well as Stevens’, that all users act responsibly when using any network. Do not click on links or attachments from senders that you do not recognize, and keep your passwords secure. Should you ever have reason to believe you may have provided your credentials in error, reset your password immediately.

Another WiFi network will be deployed within the next 2-3 days, with added security and with access to more systems and services.

Web for Students, Web for Faculty Enabled

We are also pleased to report that Web for Students and Web for Faculty are now available. All students will be able to view their schedule, student account and financial aid. Returning undergraduate students and all graduate students will be able to change their class schedules; new undergraduate students must come to Colonel John’s to make schedule changes.

The e-billing system is not currently available. Individuals paying by cash or check may do so in the Student Service Center from 9am-5pm. We expect to be able to process online e-check payments and credit cards soon, when the e-billing system is available.

You will now be able to meet with the Office of Financial Aid and Student Accounts in Colonel John’s from 9am-5pm for the remainder of the week. Other offices available in Colonel Johns include Undergraduate Academics, Graduate Academics, Office of the Registrar and the Office of International Student and Scholar Services.

We will keep you updated as things progress.


Tuesday, August 20 6:30 pm

Systems and Operations Update

The cyberattack launched against Stevens on August 8, 2019 resulted in the temporary suspension of access to Stevens’ network and some of its systems. At this point we have no reason to believe that employee or student data was compromised as a result of the attack. Please understand that we are communicating as much as we are able, given that there is an active, ongoing forensic investigation underway. The following is a recap of some of the progress that has been achieved in our return to operations:

  • As of this morning, approximately 5,300 people had reset their passwords and are accessing Stevens email and systems.
  • Many critical systems are up and running, including Canvas, Office 365 Email, Workday, Kuali, Slate, Concur, the student information system (SIS), and others.
  • Web for Students and Web for Faculty will be made available to support new and returning faculty and students.
  • Academic advising will continue in Colonel Johns on the first floor of the Howe Center. Representatives from Undergraduate Academics, Graduate Academics, the Registrar and International Student and Scholar Services will be there from 10-4 through Thursday.
  • We are planning to have a temporary wireless network up soon, to be replaced by a permanent, secured network soon after.
  • New undergraduate student move-in and orientation are continuing as planned. Reminder: No cars may be parked on campus tomorrow. For details see announcement.
  • Classes will begin Monday, August 26; as a reminder, the tuition deadline has been extended through August 26. The e-billing system will be available soon.
  • All students, faculty and staff should take the steps outlined previously for self-service password reset at www.stevens.edu/password. If unsuccessful in resetting your password, password reset stations for new and returning grad and undergrad students will be located in the Fielding Room on the third floor of the Howe Center from 10 am until 6 pm through Thursday of this week. Please bring your Stevens ID. If you do not have a Stevens ID, you will need to know your campus-wide ID number (CWID) and bring proof of identity with photo such as passport or driver’s license.

We will continue to update the community and thank you for your patience.


 

 

 

 

 

August 18, 2019 7:00 pm

On-Campus Student Password and Registration Support

Note: The tuition payment deadline has been extended until Monday, August 26.

Password Reset:

All students should take the steps outlined yesterday for self-service password reset at www.stevens.edu/password. If unsuccessful in resetting your password, we will work with you directly:

  • Password reset stations for new and returning grad and undergrad students will be located in the Fielding Room on the third floor of the Howe Center beginning Monday, August 19 from 10 am until 6 pm.
  • Please bring your Stevens ID. If you do not have a Stevens ID, you will need to know your campus-wide ID number (CWID) and bring proof of identity with photo such as passport or driver’s license.
  • If using a mobile phone, we encourage using the Outlook app to access your email once passwords have been reset.

Academic Advising and Registration:

Also beginning on Monday, August 19 at 10 am, the following support services will be available in Colonel John’s, located on the first floor of the Howe Center:

Undergrad and grad students with Fall semester registration and/or advisement needs may visit the Academic Support and Registration Station from 10am-4pm on Monday and Tuesday. Hours may be extended based on student demand. Incoming undergrad class schedules will not be available at this location – we will notify students when they are available.

Available resources will include:

Undergraduate Students

  • Schedule changes: add/drop courses (Returning students only)
  • Schedule verification (Returning students only)
  • Review of account holds (Returning students only)
  • Transfer credit and AP course evaluation verification (New students only)

Graduate Students

  • Course registration and schedule changes: add/drop courses (New and returning students)
  • Submission of forms to Graduate Academics (New and returning students)
  • Review of account holds (Returning students only)

Master’s students who have not yet registered for courses can do so during the Academic Advisement portion of New Student Orientation on August 19 and 20. New Ph.D. students who have not yet registered should meet with their advisor and then submit an enrollment form to the Office of the Registrar.

We will continue to share updates as we have them.


August 17, 2019 3:05 pm

Stevens Systems and Operations Update

We are very pleased to share that we have restored off-campus user access to Office 365 email, Canvas and other cloud-based systems, as well as self-service password reset via www.stevens.edu/password, to all students, faculty and staff. A message was sent through the Everbridge emergency alert system earlier today. Those with computers not affected by the attack can now access these systems from off-campus locations only. Please note these additional important updates:

  • The tuition deadline has been extended to Monday, August 26, 2019. We will alert you when the payment system is available.
  • Timecards for hourly workers are due this Monday, August 19, 2019 by 10:00 am. Please coordinate this through your divisional or school representative.
  • Summer term has been extended to August 25. You can see the exam schedule at www.stevens.edu/directory/office-registrar/final-exam-schedule
  • Faculty and staff will not be permitted to park on campus on Wednesday, August 21 to accommodate students moving into residence halls. Please make other transportation arrangements.

We are working to provide a temporary wireless network that will provide general internet access to our returning students as well as faculty working on campus. We will inform you when this is ready, and will share instructions at that time.

Thank you for your patience. We will continue to update you.

 

August 15, 2019 9:18 pm

Stevens Operations Update and FAQs

The Division of Information Technology has achieved several milestones in our return to operations. More than 300 priority users have had their computers checked and cleared and are now able to access critical business systems. We continue to follow our plan for a systematic, prioritized return to operations. Email has been configured and we are testing it thoroughly. We expect to be in touch over the next 48 hours with access instructions and protocols regarding the resetting of passwords and access to Office 365 email, Canvas, Workday and other systems.

Additional key updates:

  • The Summer term has been extended to August 25. A communication was sent to all summer students and faculty this morning. The exam schedule for Summer B can be viewed at www.stevens.edu/directory/office-registrar/final-exam-schedule
  • Many first-year undergraduate students will be arriving on campus for Pre-Orientation on Sunday, August 18; many more will arrive for Orientation on Wednesday, August 21. Move-in and Orientation are proceeding as planned.
  • Faculty and staff will not be permitted to park on campus on Wednesday, August 21 to accommodate students moving into residence halls. Please make other transportation arrangements.
  • Individuals with previously scheduled on-campus space reservations that are scheduled during the upcoming week should contact the Office of University Events at 201-216-3563 to confirm their bookings.

We have collected a number of questions from our community and are pleased to provide answers below. More information will be shared as it becomes available.

FAQs as of August 15, 2019

  1. Why can’t I access Stevens systems?
    Due to a malware attack late last week, we temporarily disabled access to Stevens systems and networks in order to deal with the incident.
  2. How did this happen?
    Stevens is investigating the circumstances surrounding the attack. Stevens is not alone in experiencing sophisticated malware attacks, which have been escalating in frequency and intensity worldwide.
  3. How can I protect my personal devices?
    Install the most up-to-date operating system, including all patches. Ensure that you have strong, up-to-date virus protection. Backup your computer regularly and remove the backup media from the computer to store separately. Develop strong individual passwords for each account. Reset all personal passwords and change passwords regularly.
  4. When will Stevens systems be back up? 
    A significant number of staff in prioritized functional areas have already been cleared by IT and are working in critical business systems. We are working diligently to restore systems and access to all of our users and will continue to provide daily updates as progress is made.
  5. How will this incident affect new students starting orientation on campus next week?
    Orientation is proceeding as scheduled.  Check the Stevens website for more information.
  6. When will I receive my class schedule?
    All students who do not already have a class schedule will receive one before the start of classes. 
  7. Will the deadline for summer course assignments be extended?
    Summer session has been extended until August 25. Students who have been impacted by this change have been contacted directly.
  8. When is tuition payment due?
    The tuition deadline has been extended until August 19, 2019. We will notify you if there is any further change.
  9. When will email access be restored?
    We have been working on this diligently in order to restore email and add additional security. We expect to enable access over the upcoming weekend and will notify the community as soon as we have more information.
  10. Does this incident affect both Macs and PCs?
    To date, this malware attack is not known to have affected Macs. However, users with Macs who also run Windows on their machines very likely have vulnerability.
  11. Is Stevens data stored in cloud-based systems like Workday and Canvas at risk?
    At this point we have no indications that this is the case.
  12. Were my cloud-based fileshare files (e.g. Google Drive, Dropbox, Box, etc.)  affected by the attack?
    File sharing systems like Google Drive and Dropbox could be affected, but should be able to be restored properly. If you notice anything unusual, stop what you are doing and contact IT.
  13. Should I clear all the passwords saved in my browser?
    Yes; this should be done regularly. It is recommend that passwords not be stored in browsers.
  14. How should password management vaults and passwords in general be handled?
    Password management vaults can be effective, but they should be used with the utmost care. If you use a password vault, then you should consider changing your password on your password vault periodically and back up your password vault database periodically.
  15. Are phones that have previously been connected to the Stevens network safe to use?
    To date we have seen no vulnerabilities in Android or iPhone mobile phones related to this incident.
  16. Are tablets that have previously been connected to the Stevens network safe to use?
    If it is a Windows tablet (e.g. Microsoft Surface or other), it is likely vulnerable. We have not seen vulnerabilities for Android or Apple tablets.
  17. Is it safe to use a mobile phone while on campus using a data plan?
    Yes.
  18. I have a grant proposal due. How should I proceed?
    Faculty who have a near-term grant proposal deadline should contact the Office of Sponsored Programs.
  19. Are those who have used the VPN to connect to the Stevens network at risk from this attack?
    If you have a Windows machine that has not been cleared by IT and have used VPN in the past, contact your divisional IT representative to assess your situation. VPN access has been temporarily disabled.

Key contacts:

  • Human Resources: 201-216-5122
  • Facilities (Work Orders): 201-216-5275
  • Payroll: 201-216-5150
  • University Events: 201-216-3563

 

August 14, 2019 6:36 pm

Stevens Operations Update

We are eager to welcome all new and returning students to campus in the coming days and weeks and are looking forward to the start of the fall semester. Activities for new and returning student move-in and new student orientation are proceeding as planned. International student orientation will be taking place Thursday and Friday of this week, and students should check in at Colonel John’s on the first floor of the Wesley J. Howe Center.

Our recovery operation continues to make very good progress and an increasing number of priority users are accessing critical business systems. Additional operations updates:

  • Timecards for hourly workers, including student workers, are due on Monday, August 19 by 10:00 am. Timecards will be distributed and collected by a representative in each division; a supervisor signature is required.

As a reminder, all hours for the entire current two-week pay period should be recorded on the timecard, regardless of whether they were already entered into Workday. Payroll will run as scheduled.

All students are encouraged to share these updates with classmates to ensure as many people are informed as possible. We will continue to keep you updated.

 

August 13, 2019 6:42 pm

Stevens Operations Update

As we continue to make progress in our recovery operation, we would like to provide a number of operational updates that affect faculty, staff and students.

  • The tuition payment deadline has been extended to August 19, 2019.
  • We are doing our best to expedite the creation of schedules for incoming students; all students will have their class schedules in time for the first day of classes.
  • Arrival and move-in of undergraduate and graduate students is proceeding as planned.

Important payroll update:

Timecards will be distributed to all hourly employees and are due on Monday, August 19 by 10am. All hours for the entire current pay period should be recorded on the timecard, regardless of whether they were already entered into Workday, and your supervisor’s signature is required. Please coordinate submission with your supervisor. Payroll will run as scheduled.

The Division of Information Technology was able to return many more users to work in critical business systems today. We continue to make progress in our return to operations.

All students are encouraged to share these updates with classmates to ensure as many people are informed as possible. We will continue to keep you updated.

 

August 12, 2019 6:50 pm

Stevens Systems Issue Update

The return to operations is proceeding well. We are making good progress bringing our systems back up.

Thank you again for your patience.

We will continue to provide additional information as it becomes available.

 

August 11, 2019 8:20 pm

STUDENTS

Stevens Systems Issue Update

Addressing the systems and network issues has continued throughout the day and good progress continues to be made.

Students who are hourly employees who would normally have to submit their hours each Monday will have another week until August 19 to do so. Approvals of those hours by supervisors will be August 20.

Thank you for your understanding as we move forward to getting all systems and the network secured and readied for access.

Additional updates will be provided.

 

August 11, 2019 1:50 pm

Stevens Systems Issue Update

We are pleased to report that much positive progress has been made in addressing our systems and network issues. A plan for systematic, prioritized return to operations is underway. As a reminder, the tuition payment deadline has been extended to August 15, 2019.

To date, this attack is not known to have affected Macs or mobile phones; however, users with Macs who also run Windows very likely have vulnerability. If you have been using your personal computers and devices, and they do not appear to be compromised, we strongly urge you to install Windows updates, ensure that you have strong, up-to-date virus protection, back up your computer and remove the backup media from the computer to store separately, and reset all personal passwords.

Thank you for your patience. We will continue to update the community as we learn more.

 

August 10, 2019 8:30 pm 

Stevens Systems Issue Update

We are continuing to address the network and systems issues we have been experiencing as quickly and efficiently as possible. This was a very severe and sophisticated attack, and we have intentionally brought down all systems and networks to carefully address and rebuild our operations in a way that will safeguard our users and systems as we move toward a return to operations.

We have made good progress and hope to begin bringing users back online in a prioritized and very systematic way soon. This will occur when we are confident that we can do so in a manner that preserves user and system security.

We will keep the community updated on our progress.

 

August 10, 2019 12:10 pm 

Systems Issue Update

We are continuing to address the network and systems issues we have been experiencing as quickly and efficiently as possible. To date, this malware attack is not known to have affected Macs or mobile phones, however, users with Macs who also run Windows on their machines very likely have vulnerability.

If you have been using your personal computers and devices, and they do not appear to be compromised, we strongly urge you to do the following:

  1. Immediately install all Windows updates and ensure that you have strong, up-to-date virus protection.
  2. Ensure that your computers and personal data are backed up, and that the backup media is then removed from your computer and stored separately.
  3. Reset all personal passwords. Never use the same passwords on different accounts.

We will continue to update the community as we learn more.

 

August 9, 2019 5:10 pm

Systems Issue Update

We are continuing to address an active malware situation. Access to Stevens systems has been disabled. All computers and tablets that have accessed the Stevens network or systems should remain shut down, even when off campus. The university remains open. As a reminder, the tuition payment deadline has been extended to August 15, 2019. Thank you for your patience. We will continue to update you as more information becomes available.

 

August 9, 2019 11:10 am 

As you are aware, Stevens has been experiencing systems issues. We are resolving malware issues that began early yesterday. We appreciate your patience as we work through this. For your own protection, please shut down and do not use any computers that have been connected to the Stevens network until further notice. We will be providing updates as they become available.

 


August 8, 2019 11:10 am  

We are experiencing system access issues, including the tuition payment system, and are working to resolve this as quickly as possible. The deadline for tuition payments has been extended until August 15, 2019. We will post updated information here as soon as we have it.