Dr. Michael zur Muehlen, a professor of information systems and associate dean of graduate programs at the School of Business, has been invited to participate in a keynote conversation at a business process management conference put on by Gartner.
Gartner, a well-respected IT research and advisory firm, will host its Business Process Management Summit in Maryland from Sept. 9 to 11. The topic of its Sept. 10 keynote is digital business and the technology frontier; it will focus on the vision, research and perspectives on technological innovations that will impact business operations in the next five years.
That’s a topic in which Dr. zur Muehlen — who heads the school’s Center for Business Process Innovation — is a well-recognized expert. The center actively researches how technology and process innovation impact the ways companies get business done, and how organizations can improve their processes to increase compliance and customer satisfaction. The insights of Dr. zur Muehlen’s group are being used by government agencies and Fortune 500 organizations to innovate and improve their operations.
Stevens also offers a four-course graduate certificate in Business Process Management and Service Innovation that prepares professionals to design next-generation enterprise operations through analytical and management technologies, such as Business Decision Management and Process Mining.
To learn more about business process management research at the School of Business, visit the Center for Business Process Innovation.