TRETCHING ROLE BREADTH: OVERhACHIEVING IT MANAGERS IN UNDER PERFORMING IT ORGANIZATIONS
Linda M. Pittenger,
Associate Dean for the Graduate Enterprise and Distinguished Professor
The Institute of Electrical and Electronic Engineers (IEEE) is in the process of developing an annual series on Recent Advances in Technology and Innovation Management. Linda Pittenger's paper "STRETCHING ROLE BREADTH: OVERACHIEVING IT MANAGERS IN UNDER PERFORMING IT ORGANIZATIONS" has been selected for inclusion in the 2012 volume as the top paper. The first volume will be published by Wiley in mid-June 2012.
We addressed both the well documented perception that corporate information technology organizations fail to maximize returns on the significant investments firms make in them - and the paucity of empirical evidence about how IT professionals contribute to the problem. We focused on people, seeking to shed light on the competencies of professionals overseeing or executing IT projects in three multinational firms operating in North America in distinctly different industries. Our findings revealed differences between two tiers of IT professionals individual contributors (ICs ) and managers appraised by their organizations as
achieving two levels of performance - average and superior. Results demonstrate that technical ability, the basis on which most IT professionals are promoted, is trumped by role based self efficacy as a predictor of IT role effectiveness. Our findings may help firms to select and promote people best suited to manage and contribute to IT organizations.
Please email Linda Pittenger for more information.