Kai Wang, a Howe School Ph.D. student, presented this paper at the Academy of Management’s Annual Meeting, August 6, 2012 in Boston, MA.
Technology Acceptance under Contingent Authority Adoption Decisions
- Patricia J. Holahan, Ph.D.1*
- Blake Lesselroth, M.D., M.B.I.2
- Kathleen Adams, MPH2
- Kai Wang1
- Victoria Church, R.N., C.N.S.2
According to the literature, technological change initiatives continue to experience a failure rate approaching 70%. Furthermore, research has shown that the top 10 reasons why such projects fail have nothing to do with the technology itself: it has to do with the people and implementation processes.
Prior research has documented that users’ perceptions of new technology — specifically perceived usefulness and perceived ease of use — are important determinants of individuals’ decisions to adopt new technologies. Research being carried out at the Howe School under the direction of Professor Pat Holahan helps to explain how users’ perceptions of new technology are formed. It also provides guidance on what managers can do in the organizational context, in which they are often faced with the need to implement a new technology that the targeted users did not endorse or which conflicts with extant systems, culture, or competing organizational agendas — such that the users may not hold favorable perceptions of the technology’s usefulness or ease of use.
1Wesley J. Howe School of Technology Management
Stevens Institute of Technology
Hoboken, New Jersey
2Patient Safety Center of Inquiry
Portland Informatics Center
Portland Veterans Administration Medical Center