Not many business leaders can say they have steered a billion-dollar company to new heights amidst the modern era's dizzying, ever-changing technical landscape.
Stevens computer engineering graduate Ann Fandozzi '93 has done it twice.
And Fandozzi, CEO of the global asset and management disposition company Ritchie Bros., credits her Stevens education for building the foundation upon which that successful career was eventually built.
Castle Point to the C-suite
The child of parents who emigrated to the United States when she was 8 years old, Fandozzi moved often with her family — first to Rochester, New York, where her father worked as an engineer, and later to New Jersey and Connecticut.
"I always knew that I was going to be an engineer," she recalls.
A week-long Women in Engineering summer residential program on the Stevens campus, just before her senior year of high school, convinced Fandozzi that Castle Point was the place to begin pursuing that dream.
"I just loved the campus," she remembers. "All that week, I was looking around, thinking: 'I can live here? For four years? Where do I sign up?"
In between hitting the books and grabbing Benny Tudino's pizza slices or Vito's subs on Washington Street with friends, she and a roommate would take the PATH train into New York City to enjoy Greenwich Village's unique atmosphere nearly every weekend. Sometimes they even ventured uptown, such as to attend a lecture at Columbia University.
"Great memories," she says.
After graduating, Fandozzi began at GE Aerospace (now part of Lockheed Martin), working on secret tactical ballistic radar systems utilized by the U.S. military.
"The job had a high 'coolness factor,' but most importantly I felt I was very well-prepared by Stevens," she says. "There was a real emphasis on analytics and problem-solving at Stevens, which was perfect for the technical position I was in."
She soon began pursuing a master's degree in systems engineering at the University of Pennsylvania (while still working full time) and, as her interest in business grew, a full-time MBA at Penn's famed Wharton School. That meant attending four days of rigorous classes per week, plus part-time job working for Wharton Dean Patrick Harker — and occasional travel to meet with financial institutions.
"I began my graduate studies more as an exercise in intellectual curiosity," says Fandozzi. "I never for a moment imagined, at that time, that I would wind up in a career in management, leading companies."
But the MBA coursework, particularly the emphasis on financial analytics, thrilled her. Soon she was moving up through the C-suite at powerhouses like DaimlerChrysler and Whirlpool, where she worked the front lines of long, contentious negotiations with longtime sales partner Sears.
"We're talking 18-to-20-hour days, every day, for almost two years," she recalls. "All through those difficult negotiations, we did a lot of math every day, a lot of game theory, gaming our competitive position," she says.
"I have always had a strong bias toward analytics, and I credit Stevens for that. As a CEO, you have to rely heavily on analytics. Numbers don't always give you the right answers, but they almost always point you in the right direction."
Using technology to rocket-fuel businesses
After a stint as CEO of the carpooling company vRide, Fandozzi was asked in 2016 to take over as head of ABRA, one of the nation's largest chains of automotive collision-repair shops.
The company, founded in Minnesota in the 1980s, was doing a respectable $1 billion of business in a $40 billion market — but that market was completely fragmented into thousands of small, local providers. No market leader had emerged, and consumers did not have ready access to information about companies or choices.
At ABRA, she saw strong business fundamentals hampered by very poor customer experiences and a complete absence of useful technology.
"I started asking myself, what if we could bring the digital experience to this industry to improve it," she said. "What if choosing a body shop for your car after an accident could be as easy as ordering a pizza from an app on your phone?"
She began a technical overhaul of the company's operations immediately — and, a little more than two years later, ABRA was acquired by its largest competitor in a private transaction.
Other organizations took notice, and Fandozzi joined Ritchie Bros. [NYSE: RBA] as its CEO in January 2020.
"I am called in when it's either time to turn things around in a challenging situation, or to take a company to the next level," she remarks. "This was the latter."
Ritchie Bros. did business in a used commercial equipment space of $300 billion. The company was doing $5 billion annually in transactions — but "it had been holding there for a decade," she explains. "They hadn't really leveraged technology to make that leap higher."
With Fandozzi onboard, the company's technology immediately began upgrading — and its revenue and value instantly soared, even while working through a global pandemic.
How did she pull off two such rapid, monumental technological pivots for entrenched companies?
"How you do it quickly is simple. There is a silver bullet," she explains. "It's always having the right people. When I find great people, the ones who don't know how to lose, I keep those relationships forever and literally pick up the phone and call them again.
"The right people bring the right analytics, a can-do attitude, have access to the right third partners, and it all happens from there."
Lessons for Stevens students
In spite of her success, Fandozzi hasn't forgotten her alma mater.
This spring, she graciously agreed to deliver the keynote Thomas H. Scholl Lecture at Stevens' annual Innovation Expo — virtually, it turned out, as she unfortunately contracted COVID-19 shortly before the event.
"Be true to yourself," Fandozzi told the audience that day, speaking about the value of perseverance, analytics, curiosity and teamwork during her own long, transformative career.
Now back to full health, she looks forward to visiting the university's Hoboken campus in person again soon and re-engaging further.
POINTERS FROM A SUCCESSFUL CEO
- Strong analytics are THE foundation for success.
- There are very few things you can accomplish on my own. Trust, and be part of, a team.
- It's important to be honest with yourself about your inner motivations.
- Test and learn. A failure is not a failure, but a learning.
- ANN FANDOZZI '93
"Stevens is such a remarkable STEM institution," she says. "I can't wait to get back."
To current students, recent graduates, incoming first-year students and high school students considering a Stevens education, Fandozzi offers simple but powerful advice: cherish the relationships you build during your years on Castle Point.
"The experiences I had at Stevens, from the academic side to the personal relationships I built, all remain," she concludes. "My children still call some of the people I graduated with their 'aunts and uncles.' Those are the relationships that I have taken with me.
"My experiences at Stevens form the foundation of this entire story."