Quality and Process Management

Course Number: 
MGT 656
Principles and techniques of total quality management (TQM) with emphasis on their application to technical organizations. Topics include management philosophy, concepts, and critique of quality "Gurus," TQM model, and strategy; TQM tools and techniques; Deptartment of Defense 5000.51-G TQM guides; review and critique of the Deming and Baldrige Awards; concurrent engineering; and quality function, deployment, and design for cost. Students will form teams to analyze a case study involving TQM concepts and techniques.
Credit Hours: