There are six ways to access support for all of your troubleshooting needs. They are available to all Stevens faculty, students, and staff.
Access the IT Knowledge Base at any time, which is filled with articles that will help you resolve most technology-related issues.
Submit a Ticket
Submit a User Support Service Request through the online IT request system.
Email is answered Mon-Fri: 9 a.m. - 5 p.m.
Our email address is [email protected]
Hours of operation: Mon-Fris: 9 a.m. - 5 p.m.
Requests received after 5:00 PM, Monday - Friday and on weekends and holidays will be processed at the start of the next business day.
TRAC (Technology Resource and Assistance Center) on the library mall
Hours of operation: Mon-Fri: 9 a.m. – 5 p.m.
Chat (coming soon!)