There are six ways to access support for all of your troubleshooting needs. They are available to all Stevens faculty, students, and staff.

Self Service

Access the IT Knowledge Base at any time, which is filled with articles that will help you resolve most technology-related issues.

Submit a Ticket

Submit a User Support Service Request through the online IT request system.

Email Address

Email is answered Mon-Fri: 9 a.m. - 5 p.m.

Our email address is [email protected]

Phone Number

Hours of operation: Mon-Fris: 9 a.m. - 5 p.m.

(201) 380-6599

After Hours

Requests received after 5:00 PM, Monday - Friday and on weekends and holidays will be processed at the start of the next business day.

Visit Us

TRAC (Technology Resource and Assistance Center) on the library mall

Hours of operation: Mon-Fri: 9 a.m. – 5 p.m.

Chat (coming soon!)