To: Students, Faculty and Staff
From: Marybeth Murphy, Vice President for Enrollment Management and Student Affairs
Warren Petty, Vice President for Human Resources
Date: December 10, 2020
Subject: Transition of Administrative and Student Services to Online Starting on December 14

As you know, the State of New Jersey and the City of Hoboken are experiencing an increase in COVID-19 cases. With the cold weather upon us and more gatherings indoors, health experts expect the increase in COVID-19 cases to continue through the holiday season.

Stevens has experienced COVID-19 positivity rates well below those experienced elsewhere - 0.655% last week - and has not seen any transmission in classrooms or labs. You may review the on-campus COVID-19 testing results since the start of Fall 2020 classes by viewing our COVID-19 Dashboard which is updated on Tuesday evening each week. I would like to thank our students, faculty and staff for their adherence to the Health Honor Code and for prioritizing the health and safety of our community during this difficult time.

Despite our encouraging results, out of an abundance of caution, and since all final exams will be held online, Stevens will transition most administrative and student services online starting on Monday, December 14. All offices will continue to provide services remotely and will resume in-person services on January 25, 2021. While essential staff from Facilities, Campus Police, Residential & Dining Services, and Residential Education will be on campus to support residential students who are remaining on campus during the winter break, Stevens will be closed from December 24 through January 6 and will reopen on January 7. 

Access to Offices and Labs for Faculty and Staff

Faculty and staff members who have been coming to campus regularly during the fall semester may continue to access their offices and labs during this time, keeping in mind the health precautions that are in place. Individuals who continue to come to campus regularly during the winter break should continue to be tested for COVID-19 each week. See below for testing schedule.

Procedures for Remote Employees Who Must Access Campus

Employees working remotely who need occasional access to their office or labs on campus must request a short-term visit of up to four hours. Using their Stevens credentials, employees can fill out the Visitor Request Form. Once submitted, an email will be sent to the employee and their supervisor, providing information regarding the health and safety precautions that must be taken before, during and after the visit. The employee must have this email available when on campus. If plans change and the visit is either canceled or changed, please email [email protected] with the updated information.

Stevens Campus Police 

The Stevens Campus Police will remain open 24 hours a day, 7 days a week to respond to any police, fire or medical emergencies or to report suspicious activities throughout the Winter Break and Intersession period. They can be reached at 201-216-3911 or 201-401-6500. 

The Schaefer Athletic Center

All athletic facilities, including the Schaefer Center, Walker Gym, DeBaun Athletic Complex, and tennis courts, will close as of December 12. Reopening plans will be announced in January.

Services for Residential Students

Residential students wishing to speak in-person with a staff member from the Office of Residential & Dining Services or the Office of Residential Education may visit the Jonas Hall Office between 9 AM – 5 PM on weekdays. The staff can also be reached during business hours at 201-216-5128 or at [email protected]. For urgent matters after hours and on weekends, please call Campus Police at 201-216-3911 to be connected to residence hall staff for assistance.

Dining Services

Stevens Dining will close for the fall semester at 2 PM on Wednesday, December 23 and will re-open on Monday, January 11. From January 11 – 28, Pierce Café on the 2nd floor of Howe will be open on weekdays from 9 AM – 3 PM. The spring meal plan begins on January 28, when Pierce Café and Pierce Dining Hall will be open on a regular schedule. Beginning February 1, all Stevens retail dining locations will reopen for the Spring semester.

Student Health Services

Student Health Services will transition to virtual operations starting on December 14. Assistance and support from a clinician is available to Stevens students 24 hours a day, seven days a week by calling the main Student Health Services phone at 201-216-5678 or emailing [email protected]. Student Health Services will resume in-person appointments at the start of the spring semester.

International Student and Scholar Services

International Student and Scholar Services (ISSS) is offering virtual services and assistance during this time. In place of telephone operations for front desk assistance for general inquiries, ISSS is using Zoom Monday - Friday from 9 AM – 12 PM and from 1 PM - 5 PM. For students who wish to speak with an advisor, ISSS offers Advising Hours. Links for the Zoom Front Desk and Virtual Advising Hours, including times and dates, can be found on ISSS Virtual Assistance page. Document pick-up is suspended at this time. If you have a current pick-up time scheduled, ISSS will contact you with instructions regarding receiving your I-20 by mail. Current and future requests for I-20s will be sent via email (where permitted) or via mailing services upon request. ISSS continues to utilize email assistance Monday through Friday 9 AM – 5 PM; for Immigration Questions and Concerns use [email protected] and for Application Submission use [email protected].

IT Support

As of December 14, all technology support will be provided remotely. The Technology Resource & Assistance Center (TRAC) will not be open during this time. If you require technical support, as an initial step, we ask that you search the Knowledge Base for help. If you cannot find an answer to your question or a solution to your problem in the Knowledge Base, the most expedient method to receive support is to submit a service request by emailing [email protected] or going directly to the IT Service Desk ticketing system. This will ensure your request is visible to all User Support Services staff and can be routed to the appropriate person to address your specific issue. You will still be able to call the User Support Services hotline (201-380-6599) if needed. If you are prompted to leave a voicemail message after calling the hotline, we encourage you to do so as that voice message will create a support ticket via [email protected] automatically. Please note, the old support phone number (x5500) has been discontinued and replaced with the hotline number mentioned above.

Office of the Registrar 

The Registrar’s Office will begin fully remote operations on December 14. The Office of the Registrar continues to serve the campus virtually by email at [email protected] and by student-requested Zoom meetings. Students may schedule appointments through the Virtual Registrar website. The Virtual Registrar site contains office updates. Please also visit the Academics and Research Return to Campus site for policy updates and answers to frequently asked questions.

Samuel C. Williams Library

The Library will be open until December 23, and will be closed starting December 24, reopening on January 25. For hours of operations, to chat with a librarian, to schedule a research consultation, and to reserve a seat at the Library, please refer to the website.

Stevens Bookstore

The Stevens Bookstore will be open for your textbook, course material and merchandise needs in our store located in the Howe Center Lobby through December 23rd during regular business hours, Monday through Friday from 10 AM to 4 PM. The Bookstore is closed on December 24th and 25th and re-opens from December 28th – 30th from 10 AM – 3 PM. Purchases can always be made online through the Stevens Bookstore website. Please don't hesitate to contact us with questions at [email protected].

Study and Social Spaces (Indoor and Outdoor)

The tents on Palmer Lawn, Humphreys Lawn, and Babbio Patio West are now heated with brighter lights and available Monday through Friday from 11 AM - 7 PM and Saturday and Sunday from Noon - 6 PM. Tents will be available until December 20.

The Bissinger Room on the 4th floor of the Howe Center, is open Monday through Friday from 10 AM – 8 PM and Saturday and Sunday from 11 AM – 5 PM. We encourage students, staff and faculty to use these spaces to sit, dine, study, and socialize safely. All seating is first come, first served, and please 1) maintain six feet of distance, 2) do not rearrange the furniture, and 3) wear a face mask (except when eating or drinking.) The Bissinger Room will close for the Fall semester on December 20.

The Student Center will close for the fall semester on December 22 and will re-open at the start of the Spring semester. 

On-Campus COVID-19 Testing

COVID-19 testing will continue to be provided on campus throughout the Winter break and Winter Intersession for students, staff and employees who have been coming to campus regularly during the Fall semester. Faculty, staff, and student employees who are leaving campus as we transition to online services must be tested on campus on either January 20 or 21 prior to returning to campus or may use an off-site testing location and submit a negative test result to [email protected] (for students) and to [email protected] (for employees) before returning to campus. 

As of December 16, testing will be held in Walker Gym.

Please remember to register for your weekly test and schedule your appointment for on-campus COVID-19 testing. Below are the dates and locations for testing. 

December 9 and 10: (9 am – 12 pm; 1 pm – 4 pm) Canavan Arena 
December 16 and 17: (9 am – 12 pm; 1 pm – 4 pm) Walker Gym
December 21 (Monday): (9 am – 12 pm) Walker Gym
December 28 (Monday): (9 am – 12 pm) Walker Gym
January 7 and 8 (Thursday and Friday): (9 am – 12 pm ) Walker Gym
January 13 and 14: (9 am – 12 pm) Walker Gym
January 20 and 21: (9 am – 12 pm; 1 pm – 4 pm) Walker Gym
January 27 and 28: (9 am – 12 pm; 1 pm – 4 pm) Walker Gym

If you are experiencing difficulty in accessing your test results through the portal, please contact [email protected] for support.

Students, staff and employees coming to campus who require weekly testing but are unable to test on-campus at any point must make arrangements to be tested off-campus and submit results to [email protected] (for students) and to [email protected] (for employees). 

Off-Campus COVID-19 Testing

The City of Hoboken has expanded testing availability for Hoboken residents. Please click here for the latest information. Stevens maintains a list of local, off-campus test sites on the Student Health Services website. Additionally, the State of New Jersey has a comprehensive testing website that provides information about testing options throughout the state.