Residence Halls Voice Mail (CallPilot)
Before you can start using your CallPilot
voice mail you need to set up your Family Mailbox and your
For Campus Police dial 99.
To forward you calls to another 4 digit
number (on campus only) press *3.
The students can get their AT&T ACUS
authorization codes by calling 1-800-445-6063.
For an outside line dial 6.
Family Mailbox greeting is
the greeting that callers get when they dialed your phone number. It
can be, for example, "You have reached the voicemail of John and
Mike. Press "1" to leave a message for John. Press
"2" to leave a message for Mike."
Individual Mailbox greeting
is what the callers get after they pressed "1" or
"2". It is the student's individual greeting which you
For Doubles, one of the students will
need to record the Family Mailbox greeting. Then each of the two
students will need to record their Individual Mailbox greetings.
Palmer Quads, two Family Mailbox greetings and four (one for each
student) Individual Mailbox greetings will be needed.
Palmer Singles, only an Individual Mailbox greeting will need to be
record Family Mailbox greeting
You will hear "Voice Item
Maintenance. Application ID:"
Put in you application ID, which is
your extension number followed by the number sign (#)
You will be asked for your password.
to get your password. Put in your password followed by the
number sign (#)
for students to obtain family mailbox pins is not available between
the hours of 3am and 7am.
You will hear "Voice Item
Maintenance for application ID #### prompt ID #####. "
Where #### are random numbers.
To begin recording press 5, to end
recording press number sign (#)
EXAMPLE for a "1234"
extension with "987654" password:
hear: "Voice Item
Maintenance. Application ID: "
hear: "Password: "
hear: "Voice Item Maintenance
for application ID 60056. Prompt ID 490034: To begin recording press
5, to end recording press number sign"
After recording the greeting you will
be given an option to review the greeting by pressing 2 or rerecord by
To record Individual Mailbox
After you record the Family Mailbox
greeting you will be able to set up your Individual Mailbox
You will hear "Nortel CallPilot.
Put in your mailbox number followed by
1 or 2, then press #. (decide with your roommate who will use 1 and
who will use 2)
You will be asked for you password
Your temporary password (You will need
to change it at your first log on) is 201***** followed by a number
sign. Where ***** is your extension plus 1 or
2. For Palmer Singles the temporary password is just 201 and your
After you put in your temporary password you will
hear, "The temporary password assigned by your administrator must
be changed. To access your mailbox please press 84 and change
You will hear. "Password change. To
authorize the change please enter your old password followed by the
Put in you temporary password, then press #.
You will be asked to enter your new password followed
by the number sign.
Enter your new password, then press #
You will be asked to enter your new password
again followed by the number sign.
After the password is changed successfully you will
hear, "You password has been changed"
Press 82 for greeting menu. There are
three kinds of greeting you can record. An external
greeting is a greeting that callers from off campus will hear. Internal
greeting is the greeting that people calling form campus will
hear. Callers from off campus may also get your internal
greeting if they are transferred to your mailbox from another campus
phone (for example, the front desk). If you do not record an
internal greeting, all callers hear your external greeting. You can
also record a temporary greeting telling your callers thar you
are away. All callers will get your temporary greeting if you
Press 1 for external greeting, 2 for internal
greeting, or 3 for temporary greeting
Press 5 to record. Wait for the tone, then
record your greeting
Press # to end recording
To review your greeting press 2