Total Quality Management

 Principles and techniques of total quality management   (TQM) with emphasis on their application to technical organizations.  Topics   include management philosophy, concepts and critique of quality "Gurus"; TQM   model and strategy;TQM tools and techniques; Dept.  of Defense   5000.51-G TQM guides; review and critique of the Deming and Baldridge Awards;   concurrent engineering; quality function, deployment and design for   cost.  Students will form teams to analyze a case study involving TQM concepts   and techniques.