Business Process Reengineering

This course covers the area of business analysis that includes enterprise technologies, supply chain management, engineering management, systems engineering, decision support systems, e-business, process operations and reengineering, technology consulting and analytical modeling and the relating of Business Process Reengineering to quality improvement. The course will be broken in two components with the first focusing on implementing theory into action, showing use in process discovery and definition, diagnosis and improvement, design, support and enactment. The second part of the course uses case studies to demonstrate applications of process engineering to improve efficiency. Most application and case studies are information technology focused.

Prerequisite: EM 365