Total Quality Management

This course will provide the student with the underlying management concepts and principles of Total Quality Management (TQM) and how they apply to Engineering Management. The ideas and concepts of Frederick Winslow Taylor, Edward Deming, Joe Juran, Phil Crosby, Armand Fiegenbaum and Karou Ishikawa will be presented and discussed in relation to how management thought has developed from Scientific Management to Quality Management. Discussion of the Baldridge and Deming awards will include how leadership, information and analysis, strategic quality planning, human resource utilization, quality assurance and customer satisfaction relate to QM in Engineering Management. The use of concurrent engineering in research, design, & engineering will be explored. The student will learn various TQM tools explored such as quality function deployment, design for cost and cost of quality. The students will learn the methodology and techniques of continuous process improvement and use this knowledge to analyze and correct defects as part of a team project.