Terms & Conditions

Account Holder's Liability for Unauthorized Purchases

If an ID card containing account information is lost or stolen, the account holder is responsible for no more than $50 in unauthorized card purchases provided the card is reported as lost or stolen using the Online Card Office. For further information please refer to Lost Cards on the main Card Office page.

Documentation of Transfers

If the point-of-sale terminal is equipped to provide a receipt, the account holder will receive a receipt at the time of the purchase. The account holder should periodically view account balance and transfers via the Online Card Office.

Campus Card Office Refund Policy

All funds deposited to declining balance accounts will remain on the account until graduation, withdrawal or separation from the University. At the time of separation, a written refund request must be submitted within 30 days, to the Stevens Institute of Technology Campus Card Office, One Castle Point on Hudson -7th floor Residence Life, Hoboken, NJ  07030 or email duckbills@stevens.edu to receive a refund of any remaining balance.  Refunds are provided less a $20 processing fee so balances below $20.00 will not be refunded.  The University reserves the right to apply balances to charges remaining on a student account prior to making any final refunds.

University's Liability for Failure to Make Transfers

If we do not complete a transfer to or from the account holder's account within a reasonable period of time or in the correct amount according to our agreement with you, we will be liable, to the extent permitted by New Jersey law, for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  • If, through no fault of ours, the account holder does not have enough money in his or her account to make the transfer.
  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  • If, through no fault of ours, there is a delay in transferring data from one university computer system to the Duck Bills computer system.