Business Process and Exception Management

In recent years businesses around the world are facing the challenges of a rapidly changing environment. As a result, organizations are paying more attention to supporting business process management by adapting to the dynamic environment. However, traditional approaches to business process and exception management are based on workflow technology. They model and manage business processes and anticipated exceptions based on a predefined logical procedure of activities from a centralized perspective, which offer little support for the dynamic environment. In order to solve the problem, an intelligent agent supported cognitive approach is investigated in this research. Compared with traditional workflow technology, the cognitive approach is characterized by continuous perception of business environment, real time and decision-based control of business activities, and extension from process logic to business logic for process management.
Moreover, web service technique is used for more scalability and interoperability in network-based business environment. By integrating agent technology with web services and using the advantages from both, this approach leads to a more intelligent, flexible, and collaborative business process and exception management.

Speaker Biography

Huaiqing Wang is a Professor at the Department of Information Systems. He received his PhD in Computer Science from University of Manchester, Institute of Science and Technology in 1987. Dr. Wang specializes in research and development of business intelligence systems, intelligent agents and their applications (such as multi-agent supported financial information systems, virtual learning systems, knowledge management systems, conceptual modeling and ontology). He has published more than 40 international refereed journal articles, including Communications of the ACM, Artificial Intelligence, IEEE Transactions on Knowledge and Data Engineering, IEEE Transactions on Fuzzy Systems, IEEE Transactions on Robotics and Automation, IEEE Transactions on Systems, Man and Cybernetics, IEEE Computer, IEEE Expert, IEEE Software, Decision Support Systems, and Information & Management, etc.

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