This tutorial was presented at the HICSS-35 Conference in Hawaii on January 7th, 2002 by Michael zur Muehlen (mzurmuehlen@stevens-tech.edu), Stevens Institute of Technology and J. Leon Zhao (lzhao@bpa.arizona.edu), University of Arizona.

• Introduction



• Workflow Basics



• Design of Workflow Applications



• Interorganizational Workflow



• Workflow and Managerial Issues



• Educational and Research Issues