I have recently been involved with an enterprise that has somehow managed to embrace just about the worst transformation practices possible. It all started with the vocabulary the leaders chose to employ. They managed to paint a transformation picture that they apparently had no intention of pursuing. While they portrayed fundamental change, their actions totally [...]
Posts Tagged ‘Information’
Much of contemporary analytics focuses on tabulating and portraying characteristics of existing systems, whether they are for energy supply, health delivery or a wide range of other complex systems. This type of analytics addresses “what is” or in many cases “what was.” This approach is backward looking, which makes a lot of sense if there [...]
We continue to anguish over escalating healthcare costs. To gain control of these costs, we need to understand one essential equation. The total cost of healthcare is
Total Cost = Costs Per Use x Number of Uses
Careful design of delivery processes to eliminate unwarranted care process variations can decrease the costs per use. Variations are unwarranted [...]
I just finished reading Michael Lewis’ Moneyball: The Art of Winning an Unfair Game. Lewis relates the story of the Oakland Athletics and their ability to use scientific management to maximize wins per dollar. I could not help but wonder how their empirically derived principles might apply to academia. What is the equivalent of On-Base [...]
National defense, and acquisition of weapon systems in particular, has long been a target of transformation. The Packard Commission in 1985 provided a very reasonable set of recommendations for reforming defense acquisition processes. These recommendations resulted in relatively minor changes. Blue ribbon committees both before and after the Packard Commission had comparably minor impacts.
President Dwight [...]
I wrote early last year about Delta Air Lines transforming a great airline into a bus line. I really did not anticipate how bad Delta’s performance could get.
I was in Houston on Thursday waiting for a flight to Atlanta. When I checked in at the kiosk, Delta offered me the opportunity to stand by for [...]
I am pleased to report that IOS Press released “Engineering the System of Healthcare Delivery” this week in Amsterdam. Denis Cortese and I edited this 500-page compendium of the insights and ideas of a wide range of luminaries in healthcare. Our goal was to bring together in one place the thought leaders who are transforming [...]