You are leading a very successful enterprise in airplanes, automobiles, mobile devices, healthcare — or perhaps higher education. The business model that got you to where you are — successful, profitable — seems to be faltering. The growth of revenue is diminishing while costs are escalating. The costs of infrastructure — physical, financial and human [...]
I wrote early last year about Delta Air Lines transforming a great airline into a bus line. I really did not anticipate how bad Delta’s performance could get.
I was in Houston on Thursday waiting for a flight to Atlanta. When I checked in at the kiosk, Delta offered me the opportunity to stand by for [...]
I have been a frequent flyer for almost 30 years on Delta Air Lines. I’ll soon reach 3,000,000 miles. I’ve been everywhere with Delta, both as my conveyance to adventure and my safe passage home. I’ve had countless drinks, lots of ice cream sundaes, and many fascinating conversations and heart-felt laughs, all on Delta, flying [...]
