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October 12, 2010 Rohmeyer & Ben Zvi Paper Presented to MCIS 2010
Risk Management Decision Making in Service Design
The 5th Mediterranean Conference of Information Systems
September 14, 2010
Paul Rohmeyer, Ph.D. & Tal Ben Zvi, Ph.D.
The paper explores the use of risk management techniquest to promote the design of resilient services. Success in achieving any benefit from a new service will be directly affected by the resiliency of the supporting service architecture including technical and non-technical domains. The concept of resiliency in services and enterprises is examined.
They presented a fremework to analyze risks and threats to service resiliency, and offer specific guidance to support the development of resilient services and service architectures.
The risk assessment framework was created by combining a model of service provicer gaps that represent dimensions of service quality with a risk of threats and inhibitors to closing service provider gaps. They maintain that risk in sercies will remain if service provider gaps are not closed.