ILL FAQ

Is there a “cap” on the cost of documents?
Yes. For all document requests, the Library will subsidize up to $25.00 per document.  If the document costs more than the subsidized amount, the Interlibrary Loan and Document Delivery Services department will contact you.  You must agree to pay the balance before the Library proceeds with your request. 
 
Why do I get some documents in just a couple of days, while it takes a couple of weeks to get others?
All requests for documents are not necessarily filled by the same service or library. The Interlibrary Loan and Document Delivery Services Department employs a variety of vendors and libraries to get documents and they each have different delivery methods and turnaround times. 
 
What should I do if I have an incomplete citation?
Contact a Reference and Research Services Librarian for help in verifying your citation.  It is important that your citation be accurate to avoid delays in getting your article.  Whenever possible, please attach a copy of the citation from whatever source you used to obtain it.
 
What is not available through Interlibrary Loan and Document Delivery Services?
Entire issues of periodicals (We can get individual documents only - only  4 from a specific journal in one calendar year.)
Reference books (These materials never circulate.)
Rare or fragile materials, including manuscripts (These are usually available on-site only).
Items subject to copyright limitations.
 
How do I get a copy of a dissertation or thesis from another institution?
See Request dissertations or theses from other universities
 
Is there any way to get the full text of a document online?
The Samuel C. Williams Library provides online access to the Stevens community to many full-text databases.  The full text of over 30,000 journals, magazines, conference proceedings, and newspapers are available in the research databases.  Also, citations and abstracts are available for thousands of more publications through the databases.  Publications on every discipline at Stevens are available through the databases.  You are encouraged to take a look at the list of Online Resources and try your searches in a variety of databases.  Ask an Information Services Librarian for help selecting databases and for help improving your search methods and results.
 
Do I need special software to view the full text of documents online?
Many full-text databases offer the choice of viewing material as HTML or as a PDF image.  To view HTML documents, you do not need special software.  Your Internet browser will display the text.  To view a PDF page image, you will need Adobe Acrobat Reader, which you can download for free from the Adobe website.
 
Why are some current articles unavailable when we have the full text in other years?
Sometimes a citation to a document will appear in a database before the issue of the journal has been received by a library or document delivery service.  This situation can delay the turnaround time for obtaining the full text of an article.
 
I’m an Alumni of Stevens, can I use the Interlibrary Loan/Document Delivery Services Department?
 
Alumni should first refer to their local public library for Interlibrary Loan services. 
 
Alumni are eligible to use the library's Interlibrary Loan services to request books from other libraries, however, Interlibrary Loan books CANNOT be taken out of the library.  Alumni are free to read the books at the library  and when picking up the book, he/she will need to leave an ID at the front desk until the ILL book is returned. We will keep the book at the circulation desk for 3 weeks before returning the book to the lending library. The cost of an ILL book request will be the cost we are charged from the lending library (up to $25); if the book is free to send us, then the book will be free to the alumnus. 
 
Alumni can also make use of the library's Document Delivery services to request articles. The cost for documents are as follows:
  • Regular Request - $10.00 fee plus the cost of the document
  • Rush Request - $20 plus the cost of the document
  • Dissertations - $50.00 per request
 
Alumni can use the PDF forms for both of these services and drop the form with proof of Stevens affiliation and payment to the library circulation desk, or send the information and payment to: The S.C. Williams Library, Attn: ILL Department, Castle Point on the Hudson, Hoboken, NJ 07030.
 
Please contact the Interlibrary Loan and Document Delivery Services Librarian if you have questions about Alumni Services.