Help Desk
From ITwiki
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* Friday: 8AM - 7:30PM | * Friday: 8AM - 7:30PM | ||
* Saturday: 9:30AM - 5PM | * Saturday: 9:30AM - 5PM | ||
| - | * Sunday: 12 - 7:30PM | + | * Sunday: 12 - 7:30PM (Except During the Summer) |
|related= * [[Information Technology]] | |related= * [[Information Technology]] | ||
* [[Computer Service Center]] | * [[Computer Service Center]] | ||
Revision as of 14:01, 15 September 2011
| Website | www.stevens.edu/helpdesk | ||||
|---|---|---|---|---|---|
| helpdesk@stevens.edu | |||||
| Phone | 1.201.216.5500 | ||||
| Department | Information Technology | ||||
| Location | Basement of the Library | ||||
| Network Connectivity | |||||
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General Information
The Information Technology Help Desk provides technology support to the Stevens community. Information Technology Consultants, located at the user service desk in the basement of the Library, are available to assist with the configuration and troubleshooting of software on Stevens issued machines.
Support Requests
The Information Technology department utilizes a web based ticketing system in order to process all support requests. Users may submit a ticket by logging in using their myStevens user name and password.
Additional information about submitting tickets is available at How To Create a Help Desk Ticket.
Hours of Operation
- Monday - Thursday: 8AM - 10:30PM
- Friday: 8AM - 7:30PM
- Saturday: 9:30AM - 5PM
- Sunday: 12 - 7:30PM (Except During the Summer)
