Help Desk
From ITwiki
| Website | www.stevens.edu/helpdesk | ||||
|---|---|---|---|---|---|
| helpdesk@stevens.edu | |||||
| Phone | 1.201.216.5500 | ||||
| Department | Information Technology | ||||
| Location | Basement of the Library | ||||
| Network Connectivity | |||||
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General Information
The Information Technology Help Desk provides technology support to the Stevens community. Information Technology Consultants located at the user service desk in the basement of the Library are available to assist with the configuration and troubleshooting of software on Stevens issued machines.
Support Requests
The Information Technology department utilizes a web based ticketing system in order to process all support requests. User may submit a ticket by logging in using Pipeline credentials.
Hours of Operation
- Monday - Thursday: 8AM - 10:30PM
- Friday: 8AM - 7:30PM
- Saturday: 9:30AM - 5PM
- Sunday: 12 - 7:30PM
