Business Process Managers are faced with two different tasks: to improve organizational performance by streamlining and automating workflows, and to ensure compliance with regulatory and audit requirements. Both tasks involve the notion of operational process risk, and introduce a series of questions: Does the risk exposure of a given process match the risk appetite of the enterprise? Are there better ways to mitigate certain risk factors by redesigning our processes? And, how can we measure the level of compliance during the execution of a given process?
Contemporary process modeling languages offer little help in identifying and mapping process risk. This talk addresses a multi- perspective approach to capturing and understanding process risk, and illustrates ways to use this newfound information to create innovation in process designs that address risk factors in a cost-effective way.
Michael zur Muehlen
Michael zur Muehlen is Assistant Professor of Information Systems at the Howe School of Technology Management at Stevens Institute of Technology. He directs Stevens' Business Process Management research center and is responsible for the Howe School's graduate program in Business Process Management and Service Innovation. Prior to his appointment at Stevens, Michael was a senior lecturer at the Department of Information Systems, University of Muenster, Germany, and a visiting lecturer at the University of Tartu, Estonia.
He has led numerous process improvement and design projects in the utility, financial services, industrial, and telecommunications sectors both in Germany and the US. Michael's research interests center around the organizational aspects of BPM technology, risk-aware process management, and process support for managerial decision-making. He has also published widely on BPM standards and standard setting in general.
An active contributor to standards in the BPM area, Michael is a fellow of the Workflow Management Coalition and chairs the WfMC working group "Management and Audit". His research has been funded by SAP Research, the US Army, the Australian Research Council, and
private sponsors. Michael has presented his research in more than 20 countries. He is the author of a book on workflow-based process controlling, numerous journal articles, conference papers and book chapters and working papers on workflow and process management.
He is a founding director of the AIS special interest group on process automation and management (SIGPAM). Michael holds a PhD and an MS in Information Systems from the University of Muenster, Germany.