Process Management in Hi-Tech Organizations

Course Number: 
MGT 755
The basic concepts and principles of how process management applies to technical and business functions will be covered. Total Quality Management (TQM) and Concurrent Engineering will be explored in detail. The Baldridge and Deming Awards will be compared to illustrate the various process management concepts. Selected TQM topics will be discussed to illustrate the concepts of TQM, CPI, and CCE.