Total Quality Management
Principles and techniques of total quality management (TQM) with emphasis on their application to technical organizations. Topics include management philosophy, concepts and critique of quality "Gurus"; TQM model and strategy; TQM tools and techniques; Dept. of Defense 5000.51-G TQM guides; review and critique of the Deming and Baldrige Awards; cost of quality; and benchmarking. Students will form teams to analyze a case study involving TQM concepts and techniques.