Process Management in High-Tech Organizations

Course Number: 
EMT 755
The basic concepts and principles of how process   management applies to  technical and business functions will be covered.  Total   Quality Management  (TQM) and Concurrent Engineering will be explored in   detail.  The Baldridge  and Deming Awards will be compared to illustrate the   various process  management concepts.  Selected TQM topics will be   discussed to illustrate the  concepts of TQM, CPI, and CCE.