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Lost Cards
Upon the realization that your card is misplaced, lost, or stolen you should suspend your account immediately. Suspending your account can be achieved by:
- Logging on to the Online Card Office using your Stevens username and Pipeline password and clicking on "Is your Duck Bill Card Missing?". From there deactivate your card.
- If you find your card, you can return to the Online Card Office, logging on using your Stevens username and Pipeline password and clicking "Is your Duck Bill Card Missing?". From there you can reactivate your card.
To get a replacement, go to the Office of Residence Life located on the 7th Floor of the Wesley J. Howe building, during business hours. There is a $10 replacement fee.
If you suspect that your ID has been used fraudulently, check using the Online Card Office. If there are transactions that have occurred against your account that you did not incur, contact the Office of Residence Life immediately at Wesley J. Howe Center - 7th Floor or call (201) 216 5128. Notice may be given by phone, in person, or in writing by contacting the office during business hours (Monday through Friday 8:00 am-5:00 pm).
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