2012 Roundtable April

According to the literature, technological change initiatives continue to experience a failure rate approaching 70%.  Furthermore, research has shown that the top 10 reasons why such projects fail have nothing to do with the technology itself: it has to do with the people and implementation processes.

April 2012 Roundtable:

  • Tuesday, April 24, 2012
  • 12:00 noon - 4:30 PM
  • Horizon Blue Cross Blue Shield of NJ, 3 Penn Plaza East, Newark NJ

Success Factors in New Technology Implementation


Prior research has documented that users’ perceptions of new technology -- specifically perceived usefulness and perceived ease of use -- are important determinants of individuals’ decisions to adopt new technologies.  Research being carried out at the Howe School under the direction of Professor Pat Holahan helps to explain how users’ perceptions of new technology are formed.  It also provides guidance on what managers can do in the organizational context, in which they are often faced with the need to implement a new technology that the targeted users did not endorse or which conflicts with extant systems, culture, or competing organizational agendas -- such that the users may not hold favorable perceptions of the technology’s usefulness or ease of use. 


After summarizing what we know from the research literature, Pat will facilitate an interactive discussion of HSATM Partner experiences in the adoption of new technology.  Attendees will come away with recommendations for actions that managers and technology developers can take (pre- and post-implementation) to facilitate technology acceptance and effective utilization. 


If you would like to attend (or to participate from a remote location), please notify Sharen Glennon at [email protected] or 201-216-5381, and please indicate whether you intend to be at the lunch preceding the meeting.  Please note that the luncheon will take place from noon to 1:00 PM, 30 minutes later than usual, and the Roundtable meeting will take place 1:00-4:30. 


If you will be using a navigation system, please enter 1000 Raymond Blvd as the destination rather than 3 Penn Plaza.  Please allow 15 minutes to walk from the parking facility, register with security, and get to the meeting room.  Thank you.